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RETURNS

We stand behind every product we sell.  If for any reason, you are not completely satisfied with your purchase, we are happy to proceed a refund under the conditions below.

What is your return policy?

We accept returns on all our FULL PRICED items within 7 calendar days upon receipt. The items must be unopened, unused, in original condition and purchased from our website. Items purchased as part of a set or multi-item pack must be returned as a whole set. 

Is all items eligible to return?
We do not accept returns on sale or discounted items including flash sales and discount codes or coupons.

What is your return process? 
If you would like to return an item please notify us first through email to loubna@bahiacosmetics.com.
 
Returned item should be sent within 7 calendar days after receipt at your own cost, with a copy of your invoice to our Hong Kong address located on the invoice you received by email. We recommend shipping your items through registered and insured mail for your own protection.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment within 15 calendar days from receipt of your returned item.

Returned items that have been subject to a free shipping offer will have our delivery cost deducted from the amount refunded.

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